1. Business identity
Alchemy Gateway EXIM is an India-based sourcing and exporting business with its registered office at TC 24/3088/2, Trivandrum, Kerala 695003, India. The official contact email is alchemygatewayexim@gmail.com.
2. Website purpose
This website provides general information about sourcing, export coordination, supply services and commercial policies. It is not a fixed catalogue, a representation that every product is stocked, an automatic offer to sell or a substitute for an order-specific quotation and product documentation.
3. Sourcing scope
Product categories shown on the website are illustrative. We assess each request individually and may source through suitable suppliers, manufacturers or distributors. The final seller, product source, brand, specification, documentation and scope of export coordination are governed by the accepted quotation and commercial documents.
4. Enquiries and quotations
The buyer must provide accurate specifications, quantity, destination, intended use and any required standards or certifications. Availability, make, model, pack size, price, delivery terms and supporting documentation are confirmed in writing. A quotation remains valid only for its stated period.
5. Order acceptance
An enquiry or payment attempt does not by itself create an accepted order. An order is accepted when Alchemy Gateway EXIM confirms it in writing after any required payment and documentation are received. If supply becomes unavailable before acceptance, any amount received for the unavailable order will be addressed in accordance with the refund policy.
6. Payment links, taxes and charges
The buyer must pay the amount, in the currency and by the deadline stated in the quotation or proforma invoice. Taxes, export treatment, freight, insurance, duties, banking charges and other costs will apply as stated in the commercial documents. The buyer is responsible for destination taxes and import charges unless expressly agreed otherwise.
A payment link is issued only for an accepted quotation or proforma invoice and is not an open invitation to purchase unspecified goods. The buyer must verify the reference, amount and currency before payment.
7. Shipping, cancellation and refunds
The Shipping Policy and Cancellation and Refunds Policy form part of these terms. Order-specific delivery terms in an accepted quotation prevail where they differ and are lawful.
8. Lawful goods and regulatory responsibility
Requests for prohibited or restricted goods will be refused. Regulated goods are considered only when all required licences, registrations, labelling, product documentation, export permissions, carrier conditions and destination import requirements can be met. The buyer is responsible for ensuring that the selected product and intended use are lawful and suitable at destination. Alchemy Gateway EXIM may refuse, suspend or cancel any request that cannot be supplied, exported, carried or imported lawfully.
9. Warranties and claims
Manufacturer warranties, if any, apply according to their stated terms. Except as required by law or expressly confirmed in writing, no additional warranty is created by general website content. Claims must be supported by reasonable evidence and made within the applicable policy or warranty period.
10. Liability
To the extent permitted by law, neither party will be liable for indirect or consequential loss arising from an order. Nothing in these terms limits liability that cannot lawfully be limited. Any order-specific allocation of risk in the accepted quotation remains applicable.
11. Intellectual property and acceptable use
Website text, design and business identifiers may not be copied or used in a misleading manner without permission. Users must not interfere with the website, misrepresent their identity, submit unlawful requests or misuse business or payment information.
12. Governing law and disputes
These terms are governed by the laws of India. Subject to any mandatory legal forum, courts at Thiruvananthapuram, Kerala will have jurisdiction. Parties should first attempt to resolve an order dispute through written communication using the contact details on this website.
13. Changes to these terms
These website terms may be updated when business, legal or operational requirements change. The date at the top identifies the current version. Terms already accepted for a confirmed order remain subject to the commercial documents and law applicable to that order.